Terms and Conditions for Using the Application and Website

Acceptance of Terms:
By using this application or website, you agree to be bound by these Terms of Use and all applicable laws and regulations in the Kingdom of Saudi Arabia. If you disagree with any part of these terms, please refrain from using our services.

Registration and Account Creation:
To access our services, you may be required to create an account and provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account. The company reserves the right to suspend or cancel accounts that do not comply with the terms and policies.

Parking Usage and Payment:
Customers must pay the specified fees for using parking services through available methods such as payment machines, electronic payments, or bank cards. Users must adhere to the designated parking periods and associated fees. In case of exceeding the allowed duration, additional charges and fines may apply. Please retain your receipt as proof of payment.

Cancellation and Refund Policy:
Fees are non-refundable once payment is made for parking usage. The company reserves the right to modify or update the cancellation and refund policy at any time, and users should regularly review the terms.

Privacy and Data Protection:
The company is committed to protecting user privacy in accordance with applicable data protection regulations in Saudi Arabia. Personal information will be used only for service-related purposes and will not be shared with third parties unless required by law.

Compliance with Traffic and Local Laws:
Users must comply with all traffic regulations when using parking spaces, including not parking in prohibited areas or those designated for specific categories. The company is responsible for securing and organizing parking areas in line with applicable laws but is not liable for any violations committed by users.

Limitation of Liability:
The company is not liable for any damages or theft that may occur to the vehicle or its contents while parked. The company does not guarantee uninterrupted or error-free service at all times. The service is provided “as is,” and no express or implied warranties are made regarding the accuracy or suitability of the service for any specific purpose.

Modifications to Terms and Conditions:
The company reserves the right to amend or update these terms and conditions at any time. Continued use of the service following any changes to the terms signifies your acceptance of those changes.

Contact and Complaints:
If you have any inquiries or complaints, please contact us through the available communication channels in the application or website. The company strives to resolve all complaints as quickly as possible, in the best interest of the customer and in compliance with applicable laws.

Governing Law and Jurisdiction:
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia and will be interpreted accordingly. Any disputes related to these terms will be submitted to the competent courts in Saudi Arabia.

Account Management and Suspension:
The company reserves the right to suspend or terminate any accounts that violate these Terms of Use or are used in a suspicious or illegal manner. The company may take necessary actions to protect other users and information security, including reporting suspicious accounts to the relevant authorities.

Electronic Notifications and Communications:
By using the application, you consent to receiving notifications and electronic communications related to the service, including updates, invoices, and important notifications. The company may use the available information to communicate with users about promotional offers or service updates.

Digital Security and Data Protection Policy:
The company is committed to implementing security standards to protect user data, including financial and personal information. All sensitive information is stored using technologies to ensure its security and prevent unauthorized access.

Location Data (GPS) Usage:
The application may use location data to identify the vehicle’s location and provide better service to users. The user agrees to share their location data, which can be turned off at any time from the device settings.

Limited Warranty Policy:
Services are provided “as is” without any express or implied warranties, including but not limited to warranties regarding service quality or suitability for a particular purpose.

Acceptable Use Policy:
Users must use the application and service solely for legal and permissible purposes under the laws of the Kingdom of Saudi Arabia. Use of the service or application for any unlawful or prohibited purposes is strictly forbidden.

User Responsibilities:
The user is responsible for providing a compatible mobile device and a valid internet connection to use the service.

Service Modifications or Temporary Suspension:
The company reserves the right to make modifications or improvements to the service, including adjustments to parking fees or adding new features.

Liability for Damages:
The company is not responsible for any damages that may result from parking usage.

Advertisements and Promotional Offers:
The application or website may include advertisements or promotional offers from the company or its partners.

Technical Issue Reporting:
Users have the right to report any technical issues they encounter while using the parking services (through the company’s communication channels).

Intellectual Property Rights:
All intellectual property rights related to the application and website are the exclusive property of the company.

Liability and Indemnification:
If the user causes damage to the company’s property, the company reserves the right to seek appropriate compensation.

Termination of Service and Account Deletion:
Users have the right to request the cancellation of their accounts at any time through the application, website, or by contacting technical support. The company also reserves the right to terminate or suspend any account that violates these terms or engages in behavior deemed inappropriate or harmful to the service or other users.